Clinical Coordinator - Administration and Transitions

Hamilton, ON, Canada

Part Time

TBEDS

Mid Level

Clinical Coordinator – Administration and Transitions

Number of Openings:	1	Division:	Community Support Services
Full/Part Time/Casual:	Part-time	Program:	Assisted Living Unit, Transitional Care Bed Program
Regular/Temporary:	Permanent	Location:	Hamilton-First Place
Union:	Non-union	Hours of Work:	Days Flexible Schedule *Average 35 hours bi-weekly
Posting Date:	Feb 9, 2026	Closing Date:	Until Filled
Wages:	$30.55 – $49.63 Dependent on experience	French Language Skill Requirement:	N/A
This posting is for a current vacancy.

POSITION SUMMARY:

The Clinical Coordinator – Admin & Transitions (CC-AT) is responsible for providing administrative support as well as supporting various client transitions in a Retirement Home/Assisted Living care setting. The CC-AT plays a vital role in supporting new clients and their families during various points of change into and/or out of the program. This role is responsible for ensuring smooth, compassionate and well-organized transitions including care planning, and serves as a liaison between clients, families, internal care team, external partners, and various other stakeholders.

This role is also critical to the smooth day-to-day program operations through the provision of effective, efficient and client centered administrative duties. The CC-AT is responsible for ensuring excellence in program quality, compliance to regulatory requirements, continuous improvement initiatives, and overall program services. The CC-AT assists in the development of clear practices, protocols and strategies for effective program administration. This role helps to ensure an environment that prioritizes compassion, health, well being, independence, excellence and safety for all.

The CC-AT works in direct support of the Clinical Nurse Manager – CSS First Place, collaborates with the Operations Manager – CCC First Place, and may provide either clinical, administrative and/or operational back up to these two roles as necessary. Through the day to day work, this role will also support the Sr. Director – CSS in their corporate strategic initiatives, program and quality objectives, continuous improvement and client satisfaction goals. The CC-AT will also engage as a liaison between the program and head office as necessary.

CORE DUTIES AND RESPONSIBILITIES

Transitions and Client Services

- Engage as the first point of contact for community referrals
- Conduct pre-admission assessments and consultations, understanding individual needs
- Participate in the development of transition plans and client care plans in compliance with medical, emotional and logistical considerations
- Serve as the primary point of contact for transitioning clients and their family/caregivers
- Facilitate information and orientation requirements, provide compassionate guidance and support with a client centered approach to new clients
- Support and liaison with other program staff including Clinical Nurse Manager, Operations Manager, front line staff, and other team members, in the interest of the client care needs
- Collaborate with external service and care providers, make arrangement in keeping with the needs of the client as necessary
- Monitory client’s transition into the program during their initial days, offer support and guidance in cases where transitions are less smooth, escalate concerns appropriately
- Assist clients in understanding the services and activities available to them within the program, as well as within the community
- Support client events, activities, and wellness initiatives as needed (e. g. Flu shot clinic, celebration events)
- Foster positive relationships with clients and their family/care givers, and engage as a facilitator between clients, care teams and community partners
- Managing Warm Transition Protocol
- Educate and supervise delegated acts as requested
- Schedule and organize client appointments
Supports the Clinical Nurse Manager as their emergency back-up, collaborates effectively with them in day to day operational/clinical needs

Administration / Operations

Maintain accurate clinical program records including preferences, care needs and other client centered information, in keeping with all privacy and confidentiality requirements
Maintain program filing and other required documentation management
Coordinate the program’s legal and regularity compliance requirements, including but not limited to: RHRA inspections, mandatory staff training, emergency drills, public health requirements etc.
Administer corporate and program policy changes, communicate updates and changes as necessary to all staff
Participate in program data collection, key performance indicator tracking, metrics and report generation
Offer continuous improvement suggestions, participate in corporate and program improvement initiatives
Track and report on client transition outcomes, participate in transition meetings
Participate in the delivery and review of Client Experience Surveys
Coordinate the program Hand Hygiene audits, as well as other clinical audits required
Take an active role in intern-disciplinary team communications, meetings and actions. Engage in positive team-based approaches in the best interests of the client.
Support the program HR needs in the areas of payroll, vacation scheduling, staff scheduling recruitment and onboarding of new staff.
Participate in outbreak and emergency management actions as needed
Conduct facility tours as needed, promote SJHC as a quality service provider
Complete subsidy applications for clients

Supports program managers in student placement programs
Supports program managers in Hamilton City Housing relationships and building needs
Coordinating the ordering of program supplies

Assisting the CNM-FP in setting up meeting space/equipment for clinical training or meetings
Monitor and support program occupancy goals
Supports the program needs in areas such as clinical training, clinical best practices etc.

Effectively interpreting and administering Collective Agreements, policies, procedures and other compliance items, applying these effectively to operational practices
Participate in team huddles, bring forward relevant items for discussion, support program Mangers as needed
Facilitate and encouraging positive communication between all parties including clients, family, care teams, etc.
Maintain high levels of confidentiality, ensuing documentation and sensitive information is kept in a secure and controlled manner
Identify administration needs, developing plans in co-operation with program managers
Optimize administrative practices to ensure the program is operating in an efficient and fiscally responsible manner
Participating in SJHC conference calls, meetings or discussions, or other internal working groups, as required
Other duties as required

CORE COMPENTENCIES

Regularly demonstrates our mission, vision and values:
1. Support compassionate care, faith and diversity
2. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
3. Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others
Actively promotes a healthy, supportive and inclusive work environment
Proactively contributes to initiatives, supporting and encouraging positive change
Ability to engage in effective problem solving, possess logic and analytical thinking
Skilled at thinking about creative solutions to complex problems
Solid team-based approach to every day work activities
Superior communication skills both verbal and written, with an excellent customer service mind set
Positive and professional, with a “can do” attitude
Willingness to regularly go the extra mile and actively support co-workers
Ability to demonstrate leadership and mentoring skills, to motivate and help others grow
Strong knowledge of quality outcomes and streaming processes in order to find efficiencies
Superior organizational and planning skills
Proven ability to be detailed oriented
Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
Participating fully in both internal and external training requirements
Participating fully in corporate quality initiatives
Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

QUALIFICATIONS:

University level degree or diploma in Nursing from an accredited college/university, required
Current and unrestricted Registered Nurse license, required
Member in good standing with Ontario College of Nurses, required
3-5 years of previous experience in a nursing role, required
Experience working in a retirement home, long term care home, preferred
Unionized work environment experience, an asset
Strong knowledge of the Retirement Home Care Act, preferred
A current Ontario driver’s license in good standing, required
Proficiency in MS office software including excel spreadsheets, required
Knowledge of community support services, Home Care community, post-acute care or LTC, required
Familiar with clinical scheduling software, preferred

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.

If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

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This position will support our First Place program located in downtown Hamilton. Are you willing and able to commute to First Place for work?*

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Select all that apply:* Days 8-4/9-5EveningsWeekendsOn Call as needed

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Clinical Coordinator - Administration and Transitions

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