Program Assistant (Temporary Contract)

Hamilton, ON, Canada

Full Time

Visiting Nursing

Entry Level

Program Assistant (Temporary Contract)

Number of Openings:	1	Division:	Visiting Nursing
Full/Part Time/Casual:	Full Time	Program:	Visiting Nursing
Regular/Temporary:	Temporary	Location:	Head Office
Union:	Non-Union	Hours of Work:	Evenings (1pm-9pm) 75 hours bi-weekly Weekend rotation and Statutory Holidays *times may shift based on program requirements
Posting Date:	November 11, 2025	Closing Date:	Until Filled
Wages:	Non-Union Wage Grid Bands 2-3 $18.77-$28.55	French Language Skill Requirement:	N/A
This posting is for a current vacancy.

POSITION SUMMARY:
The Program Assistant – Visiting Nursing (PA-VN) is an administrative resource providing general clerical and admin support to the Visiting Nursing program. The PA-VN is responsible for data entry, collection of data, running reports, internal customer service, and other administrative tasks. The PA-VN is also responsible for the scheduling of the clinical field staff, assisting with payroll processing, and being the first point of contact for clinical field staff and patient inquiries. Additional responsibilities may include organization of events, ordering equipment / supplies, or participating on committees.

The PA-VN assists the Supervisor – Visiting Nursing and the Sr. Managers – Visiting Nursing in the successful day to day operation of the program.

CORE DUTIES AND RESPONSIBILITIES

Performing general clerical functions (typing, filing, copying, faxing, correlating etc.)
Transferring information from various sources into computer software (e. g. Procura, Excel)
Using software to run reports and generate information as requested
Preparing letters, notices, and other general documents for use in the Program
Entering data into pre-established templates, spreadsheets and other forms
Generating new reports, summaries, lists and forms as needed
Coordinating program scheduling of field staff hours
Fielding clinical staff calls regarding scheduling, relaying scheduling information to Supervisor or Sr. Manager
Performing the data entry function as related to payroll information at the program level
Collaborating with the Sr. Manager and/or the Payroll Coordinator in the accurate and efficient processing of payroll related information
Performing general reception and phone duties within the program
Assisting with program documentation, file management, mail and/or deliveries
Working with team members to find continuous improvement initiatives and actions, making suggestions and offering team input
Assisting other staff members in the execution of their duties as required
Assisting with various program audits and surveys (hand hygiene audits, client satisfaction survey etc.)
Troubleshoot patient and staff issues as it relates to scheduling as needed
Ordering program supplies, as directed by the program Manager or Supervisor
Participating in program discussions, working groups, committees or other collaborative activities
Following standard program procedures
Participating in special projects
Other duties as required or requested

CORE COMPENTENCIES

Regularly demonstrates our mission, vision and values:
1. Support compassionate care, faith and diversity
2. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
3. Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
Ability to work cooperatively with others; sharing information and utilizing the information from others
Actively promotes a healthy, supportive and inclusive work environment
Proactively contributes to initiatives, supporting and encouraging positive change
Ability to demonstrate effective decision making within the scope of the role
Skilled at thinking about creative solutions to everyday problems
Solid team-based approach to every day work activities
Good communication skills both verbal and written, with an excellent customer service mind set
Positive and professional, with a “can do” attitude
Willingness to regularly go the extra mile and actively support co-workers
Ability to follow direction and listen to instruction
Proven ability to be detailed oriented
Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
Participating in both internal and external training requirements
Participating in quality improvement initiatives
Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

QUALIFICATIONS

Medical Terminology Diploma, preferred
0 – 1 year of previous administrative related experience, required
Basic understanding of Microsoft Office and Excel software, required
Previous experience working in a similar PA role, or a non-profit environment, an asset
Previous scheduling experience, required
Basic knowledge of Procura software, and asset

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.
If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

* While these are typical shifts there are no guarantees of hours, schedules may change from time to time to meet the needs of the program.

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Do you have experience working in a unionized environment?*

Do you have experience using Procura or Procura Mobile?*

Do you have experience using Electronic Medical Records (EMR) software?*

This position requires rotating weekends and statutory holidays. Are you available to work every other weekend and holidays as required?*

This position requires availability for afternoons (1 pm-9pm) shifts and coverage for days (8am-4pm) depending on program requirements. Are you available to work these shift times?*

This position works out of our Head Office located in Dundas. Are you able to commute to Head Office for work everyday?*

This is a temporary contract position. Are you ok with a contract position?*

Are you willing and able to support other programs if required? This may require some travel to other program locations.*

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Program Assistant (Temporary Contract)

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