Quality Coordinator
Dundas, ON, Canada
Full Time
Corporate
Mid Level
COORDINATOR - QUALITY
| Number of Openings: | 1 | Division: | Shared Corporate Services |
| Full/Part Time/Casual: | Full Time | Program: | Quality |
| Regular/Temporary: | Regular | Location: | Hamilton |
| Union: | Non Union | Hours of Work: | Days Monday to Friday |
| Posting Date: | October 9, 2025 | Closing Date: | Until Filled |
| Wages: | $18.77-$36.56 | French Language Skill Requirement: | N/A |
| This posting is for a current vacancy. | |||
POSITION SUMMARY:
The Coordinator – Quality (C-Q) is accountable for the efficient operations and delivery of strategic quality and general quality related activities in support of shared service and post acute goals and objectives. This role will engage as a quality resource across various St Joseph locations including but not limited to St Joseph’s Home Care, general Post Acute and Long-Term Care. The C-Q coordinates strategy, development, implementation and evaluation of quality directives and general business/strategic activities. The C-Q facilitates activities to catalogue, document, and re-engineer' business processes in order to optimize efficiencies and service delivery. In addition, the C-Q is accountable for a variety of quality reporting responsibilities, strategic actions, Accreditation activities, projects, Patient & Family Advisory work, and general quality control functions. The C-Q represents St Joseph’s Shared Services in various internal and external work groups/committees as necessary.
The C-Q actively works to support the Executive Director & VP Post Acute Care, as well as other System/Post Acute Directors and Managers in their execution of quality and continuous improvement activities. In addition, the C-Q directly supports others by providing internal expertise, reporting, analysis, and general guidance related to Quality, Accreditation, and strategic business activities. The C-Q participates as a resource for the St. Joseph’s Healthcare Hamilton Quality Committee Board of Directors, and coordinates Board of Directors information, as well as engages in collaboration activities with other System Shared Service quality SME’s on a regular and on-going basis.
CORE DUTIES AND RESPONSIBILITIES
Quality Functions
- Evaluating, developing, adjusting, reviewing, and implementing quality polices, processes and work tools, including supporting Risk (RSK) policies and forms
- Acting as Subject Matter Expert on quality and Accreditation matters
- Creating information packages, and participating as a Resource Expert to Board of Directors – Quality Committee
- Preparing reports, presentations, work sheets, quality assessment tool, etc. as required
- Working with others to find continuous/quality improvement opportunities
- Facilitates process mapping, operational effectiveness reviews, SWOT analysis etc. among groups of diverse Post Acute Care employees and leaders
- Actively collaborating with other Quality leaders throughout St Joseph’s Health System
- Coordinating quality, strategic and/or project documentation to best practice standards
- Developing and implementing corrective action plans to support quality and continuous improvement initiatives
- Generating, monitoring, evaluating, and/or reporting on various quality metrics, trends and data across multi Post Acute Care locations
- Represents SJHC, and other Post Acute Care facilities, on the St Joseph’s Health System’s Patient & Family Advisory Committee (PFAC)
- Preparing SBAR and other info/decision making documents
- Prepares and updates various quality Scorecards and Dashboards
- Developing ad hoc management reports
- Coordinator data reporting for: Post Acute Care Strategic Plan, Organizational Scorecard, Quality Improvement Plan reporting etc.
- Developing and monitoring specific Quality goals and objectives in alignment with Shared Services strategic goals and objectives
- Facilitating Quality Improvement Committees in various Post Acute Care locations
- Supporting Leaders in Client Safety Incident reviews, corrective action planning, reporting requirements etc.
- Coordinating the systematic collection and root cause analysis of quality information and data
- Engaging as a Change Agent to move the quality improvement cycle forward
- Preparing Quality Improvement Plan (QIP) reports, collaborating with other Managers on QIP initiatives and QIP payouts
- Environmental scanning for emerging risks as related to quality
- Collaborates with OHS on annual flu campaign and other combined quality/safety initiative
- Identifying and developing both qualitative and quantitative tools/instruments necessary to enable ongoing monitoring and evaluation of defined performance measures and outcomes
Business / Strategic Functions
- Supporting the operationalization of the strategic initiatives by serving as a resource to the development and implementation of:
- organization-wide quality and client safety initiatives
- program-specific continuous improvement plans
- monitoring of poor and marginalized improvement initiatives
- Supporting project management functions as needed
- Coordinates, and actively participates in, the Accreditation processes
- Assisting in Request for Proposal processes
- Supports the development of collaborative partnerships across St. Joseph’s Shared Services
- Facilitating the Post Acute Care strategic processes, recommending strategic direction at both the organizational and program levels
- Prepare presentations and/or submissions as identified by the senior leadership teams for external purposes to heighten awareness and promotion of St Joseph’s
- Supporting the Executive Director & VP Post Acute Care in ad hoc projects
- Assisting in maintaining high levels of staff motivation and commitment to the delivery of the quality objectives
- Assisting in maintaining high levels of teamwork, integrity, and confidentiality among all staff
- Establishing and maintaining positive working relationships with internal and external stakeholders
- Responding to inquiries or requests from various Post Acute Care executives, managers, all internal and external stakeholders as it relates to the various quality activities
- Supporting Executive Leadership Team meetings and other internal working groups as necessary
- Actively and positively promoting St Joseph’s System and Post Acute Care locations as a quality care provider
- Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of all electronic medical record systems used
- Regularly demonstrates our mission, vision, and values:
- Support compassionate care, faith, and diversity
- Deliver quality care, pursue, and share knowledge, respect diversity, remain faithful
- Commit to working everyday with dignity, respect, service, justice, responsibility, and enquiry
- Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others
- Actively promotes a healthy, supportive, and inclusive work environment
- Proactively contributes to initiatives, supporting and encouraging positive change
- Ability to engage in effective problem solving, possess logic and analytical thinking
- Skilled in critical thinking
- Skilled at thinking about creative solutions to complex problems
- Solid team-based approach to everyday work activities
- Superior communication skills both verbal and written, with an excellent customer service mind set
- Positive and professional, with a “can do” attitude
- Willingness to regularly go the extra mile and actively support co-workers/direct reports
- Ability to demonstrate leadership and mentoring skills, to motivate and help others grow
- Strong knowledge of quality outcomes and streaming processes to find efficiencies
- Strong abilities in program planning, implementation, evaluation
- Superior organizational and planning skills
- Proven ability to be detailed oriented
- Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
- Participating fully in both internal and external training requirements
- Participating fully in corporate quality initiatives
KEY EDUCAITON AND EXPERIENCE
- Master’s level education in Business or related field, preferred
- University or College level degree in Quality Control or related field, required
- Quality designation (ASQ, SQA, CQT etc.), an asset
- 3-5 years of quality related experience, required
- Previous experience in data collection and analysis, required
- Proficiency in use of office support software (Word, Excel, Power Point, Teams, O365), required
- Member in good standing with a professional association (as applicable), required
- Excellent understanding of relevant legislation and general legal framework, required
- Previous experience in a healthcare/post acute care /non-profit environment, preferred
St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.
If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to
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