Senior Manager - St. Mary's Health & Community Therapy Services

Kitchener, ON, Canada

Full Time

Corporate

Manager/Supervisor

Senior Manager
St. Mary’s Health & Community Therapy Services

Number of Openings:	1	Division:	St. Mary’s Health
Full/Part Time/Casual:	Full-Time	Program:	St. Mary’s Health @ Home & Therapy Services
Regular/Temporary:	Regular	Location:	Head Office-Dundas Hamilton, Wellington County including Kitchener, Waterloo, Cambridge and Guelph. *May require travel to other program locations as needed
Union:	Non-Union	Hours of Work:	Days (8am-4pm/9am-5pm) Approx. 75 hours bi-weekly *On call required *Requires flexibility, extended hours and weekends
Posting Date:	April 15, 2026	Closing Date:	Until Filled
Wages:	$31.16-$57.50/hour	French Language Skill Requirement:	N/A
This posting is for a current vacancy.

POSITION SUMMARY:
The Senior Manager – St. Mary’s Health & Community Therapy Services is responsible for the overall leadership, clinical quality, operational performance, and strategic development of St. Mary’s community-based health programs and community therapy services. This role provides integrated oversight of nursing, PSW, and allied health (therapy) services, ensuring safe, high quality, client centred care across multiple programs, sites, and funding models.
Reporting to the Director – Clinical Programs, the Senior Manager is accountable for day today operations, workforce leadership, program performance, risk and quality management, and alignment with SJHC’s strategic objectives. The role operates within a dynamic and transformational healthcare environment and plays a key leadership role in program growth, community partnerships, and system integration.
The Senior Manager works collaboratively with internal clinical leaders, corporate support teams, hospitals, community agencies, and funders to ensure integrated service delivery, strong community partnerships, and effective stewardship of resources.

CORE DUTIES AND RESPONSIBILITIES

Provide operational leadership for St. Mary’s nursing, PSW, and community therapy programs, ensuring coordinated and integrated service delivery
Support therapy programs across multiple community sites and funding models
Plan, coordinate, and monitor activities to achieve departmental performance standards
Monitor and manage service demand, staffing levels, and scheduling to ensure timely client access and efficient resource utilization
Monitor referral and intake processes and implement process improvements to support high acceptance rates and service flow
Participate in community care activities using service data to inform program planning, development, and evaluation

Manage all therapy staff in the completion of visits, including performance management, coaching, mentoring, and professional development
Lead recruitment, hiring, onboarding, and orientation of therapy staff
Conduct regular professional reviews and performance evaluations
Identify training needs and develop, implement, and evaluate education and training initiatives
Arrange and facilitate staff meetings, reviews, team‑building activities, and engagement initiatives
Foster a collaborative, respectful, and high performing interprofessional team environment
Understand and apply relevant Collective Agreement provisions, where applicable

Ensure compliance with all federal and provincial legislation, professional standards of practice, and SJHC policies
Provide professional and clinical expertise related to therapy services within applicable scopes of practice
Attend client care meetings, case conferences, and related forums, providing leadership and subject matter expertise
Ensure client assessments are completed appropriately and that care plans align with client needs and program requirements
Monitor and evaluate client care outcomes and achievement of clinical goals
Identify, implement, and sustain best practices and clinical protocols, and educate staff accordingly
Assist in the planning, implementation, and evaluation of program level risk management initiatives
Participate in investigations, follow-ups, and corrective actions to minimize risk and address service issues

Participate in quality improvement initiatives at both the program and organizational levels, including the Quality Improvement Plan (QIP)
Actively participate in Accreditation processes and continuous readiness activities
Evaluate program efficiency, effectiveness, and quality using data, trends, KPIs, and performance metrics
Recommend and implement strategies for improvement based on performance analysis
Ensure ongoing compliance with corporate training, quality, and safety requirements

Work collaboratively with senior leaders and peers to support organizational strategic initiatives
Participate in corporate projects, business development initiatives, and working groups as required
Assist in the evaluation, development, and implementation of policies, procedures, and operational processes
Participate in the SJHC strategic planning process, supporting the development, implementation, and monitoring of program goals aligned with organizational priorities
Respond to inquiries and concerns from clients, families, staff, and external stakeholders related to therapy services

Maintain strong working relationships with St. Joseph’s Hospital Hamilton, regional hospital partners, community agencies, physicians, consultants, and other care partners
Communicate effectively with internal care teams and shared service partners to support integrated, client centred care
Proactively address service issues and implement effective resolutions

Ensure compliance with records and information management requirements, including privacy and personal health information legislation
Maintain confidentiality of all client and employee information, including within electronic medical record systems
Promote and model professional, ethical, and accountable behaviour

Actively and positively promote SJHC as a quality service provider
Perform other duties as required or assigned

CORE COMPENTENCIES

Regularly demonstrates our mission, vision and values:
1. Support compassionate care, faith and diversity
2. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
3. Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
Demonstrates SJHC mission, vision and values through ethical, compassionate leadership
Strong inter‑professional leadership and collaboration skills
Exceptional communication (verbal and written), diplomacy, and stakeholder engagement
Advanced problem-solving, decision-making, and change management capabilities
Strong program planning, implementation, evaluation, and quality improvement skills
Proven financial and resource management experience
Ability to manage complexity in a fast paced, evolving healthcare environment
Commitment to continuous learning, improvement, and innovation
Maintains confidentiality and demonstrates sound judgment at all times

QUALIFICATIONS

Regulated health professional in good standing (RN, PT, OT, SW or equivalent) preferred
Undergraduate degree in a health‑related discipline required
Master’s degree in health, leadership, or related field preferred
Minimum 5–7 years of progressive clinical and leadership experience required
Experience in community or home‑based health care strongly preferred
Experience leading nursing, PSW, and/or allied health teams preferred
Experience working in unionized environments – asset

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.
If you require any accommodation during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

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Do you have an undergraduate degree in a health-related discipline?*

Are you a regulated health professional and in good standing with your respective college? (RN, PT, OT, SW or equivalent)*

Do you have a Master's degree in health, leadership or related field?*

This position requires significant progressive clinical and leadership experience. How many years of relevant experience do you possess?*

Do you have experience in business management, focusing on aligning strategic planning with operational development to drive growth?*

How many years of Management experience do you have?*

Do you have experience leading nursing, PSW and/or allied health teams?*

Do you have experience working specifically in home-based health care?*

Have you worked in a unionized environment before?*

How do you stay current in your field? What growth or professional development opportunities have you completed to remain relevant in your career?*

Do you have knowledge/experience with Accreditation Canada?*

Are you able and willing to drive in all program areas/boundaries including Kitchener, Cambridge, Waterloo and Guelph as well as others as requested for program growth and expansion?*

Are you able to commute to Head Office located in Dundas?*

Do you have a current and valid Ontario Drivers License?*

It is a requirement to have your own vehicle covered with liability insurance. Do you have this requirement and are you willing to provide proof upon hire?*

This position requires flexibility with hours and scheduling. Typical shifts may be day shifts 8-4/9-5, however, flexibility is required to support program/services as needed that may extend outside of typical weekday hours. Are you willing and able to work hours outside of typical weekday shifts?*

This position has on-call requirements. Are you able and willing to be on-call as needed?*

What is your wage expectation for the position?*

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Senior Manager - St. Mary's Health & Community Therapy Services

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